Returns & refunds

Changed your mind? No problem. The first whoa is guaranteed — if it doesn't land, we'll make it right.

The 30-day promise

• Return any item within 30 days of delivery.
• Items should be unused and in their original packaging.
• Free return shipping — we'll email you a prepaid label.
• Refunds land on your original payment method within 5–7 business days.

How to start a return

Email help@zoomi.kids with your order number and we'll send a prepaid label and instructions right away.

Damaged or wrong item?

That's on us. Send a photo to help@zoomi.kids and we'll ship a replacement or refund immediately — no return needed.