Help
Returns & refunds
Changed your mind? No problem. The first whoa is guaranteed, if it doesn't land, we'll make it right.
The 30-day promise
- Return any item within 30 days of delivery.
- Items should be unused and in their original packaging.
- Free return shipping, we'll email you a prepaid label.
- Refunds land on your original payment method within 5-7 business days.
How to start a return
Email help@zoomi.kids with your order number and we'll send a prepaid label and instructions right away.
Damaged or wrong item?
That's on us. Send a photo to help@zoomi.kids and we'll ship a replacement or refund immediately, no return needed.